Help Center
Welcome to our Help Center. Here you'll find answers to the most common questions about our products and services.
📦 Orders & Shipping
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How long does shipping take?
Standard shipping takes 7–15 business days. Express options are available at checkout.
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Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary by destination.
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How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can also visit our Track Order page.
🔄 Returns & Refunds
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What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.
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How do I start a return?
Please contact us at support@chinoiserieluxe.com with your order number and reason for return.
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When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.
💳 Payments
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What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
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Is my payment information secure?
Yes, all transactions are encrypted and processed securely.
📬 Contact Us
Still have questions? We're happy to help!
- 📧 Email: support@chinoiserieluxe.com
- ⏰ Response time: within 24–48 hours
