Yes, we support the following countries：UK, Germany, France, Belgium, Netherlands, Australia, America, Canada, Austria, Denmark, Italy, Poland, Spain, Sweden, Czech Republic, Finland, Ireland, Israel, Norway, Portugal, Switzerland, Mexico, Bulgaria, Croatia, Hungary, Latvia, Slovakia, Slovenia, Estonia, Lithuania, Romania.

Please confirm that the shipping address is within the Delivery Scope before placing an order.

All prices include taxes (Delivered Duty Paid - DDP model), so you don't need to pay extra customs duties. Shipping fees are automatically calculated based on the order amount:

• Under €79: Shipping fee €6.90
• Over €79: Free shipping

💡 Final costs are displayed in real time on the checkout page

Shipping time depends on distance and shipping method. We have selected the fastest route for each country and will ship your order within 48 hours of placing it. The following are reference times.

• 6-9 days：UK, France, Belgium, Netherlands
• 7-10 days：Australia
• 7-11 days：Germany, Austria, Denmark, Italy, Poland, Spain, Sweden
• 8-11 days：America, Canada
• 8-13 days：Czech Republic, Finland, Ireland, Israel, Norway, Portugal, Switzerland, Mexico, Bulgaria, Croatia, Hungary, Latvia, Slovakia, Slovenia, Estonia, Lithuania, Romania

✅ You will receive a tracking number starting with YT after shipping.

Three easy steps:

1. Check the shipping email for the YT123456789 tracking number.
2. Visit YunExpress official website or 17TRACK.
3. Enable SMS notifications in your account (active reminder when customs clearance is completed).

Please act immediately:

1. Check with neighbors or property management for consignment.
2. Contact the local post office with the tracking number.
3. Email us within 48 hours at logistics@chinoiserieluxe.com (we will assist in the investigation).

Within 2 hours after payment:
→ Email the order number + new address to logistics@chinoiserieluxe.com.

After the deadline:
If the package is sent to the wrong address, a €12 return shipping fee will be charged for redelivery.

Please make sure to:

1. 📸 Take photos on the spot (including waybill information).
2. Refuse to sign for the package.
3. Contact online customer service immediately (replacement will be processed within 24 hours).

Keep the unboxing video + product photos and email aftersales@chinoiserieluxe.com within 24 hours. We will send the missing parts free of charge.

For hygiene reasons:

• Sealed packaging unopened → 14-day no-reason return.
• Opened → Returns only accepted for quality issues (photo proof required).

⚠️ No such restrictions apply to other jewelry.

Customized jewelry such as engraved items or special sizes cannot be returned unless there is a quality issue. Feel free to consult about size suggestions before ordering!

Transparent process:

1. We will process the refund within 3-5 working days after signing for and inspecting the return.
2. Refunds to the original payment method take 5-10 working days (bank processing time).
3. You will be notified by email when the refund is completed.

Clear responsibilities:

• Quality issues/wrong items → We cover international return shipping.
• No-reason returns → You bear the shipping fee (economy express is recommended).

If the promised timeline is exceeded:

• Contact customer service for a €3 courtesy voucher.
• Stagnation exceeding 7 days → We will proactively intervene for verification + full refund or redelivery.

Note "Invoice Needed (electronic or paper)" at checkout, and we will:

• Send the electronic invoice to your email.
• Mail the paper invoice with the package (no extra fee).

Multi-channel quick response:

• 💬 Online customer service: Chat icon at the lower right of the official website (Chinese-English | 9:00-18:00 BJT)
• 📧 Dedicated emails:
  → Logistics issues: logistics@chinoiserieluxe.com
  → Returns & refunds: aftersales@chinoiserieluxe.com
  → Other inquiries: service@chinoiserieluxe.com

🌙 Every question answered, every trust delivered