Return & Refund Policy  

🌿 Thank you for choosing our Chinese-style accessories! We value your trust. If an item doesn’t meet your expectations, we promise a hassle-free solution.

 

 1. Return Timeframe 

🕒 30-Day Worry-Free Guarantee 

- You may request a return/refund within 30 calendar days after delivery (in compliance with the EU Consumer Rights Directive). 

- Returns beyond this period cannot be accepted (exceptions may apply – please contact us).

 

 

 2. Eligibility 

 ✅ Acceptable Reasons for Returns 

1. Product defects: Breakage, discoloration, loose components, or craftsmanship flaws. 

2. Significant mismatch: Material/color differs substantially from website descriptions/images. 

3. Wrong/missing items: Received product doesn’t match your order. 

4. No-reason returns (EU Right of Withdrawal): You may return items within 14 days of delivery if unused and intact.

 

 ❌ Non-Returnable Items 

- Customized products: Engraved or size-adjusted accessories. 

- Earrings: Opened earrings for hygiene reasons (defects excluded). 

- Human damage: Improper use, modification, or accidental damage. 

- Missing tags/packaging: Original packaging, security tags, or certificates affecting resale value.

 

 3. Return Process  

 🔄 4 Simple Steps 

1. Contact Support 

   → Submit a request via our website or email: ` aftersales@chinoiserieluxe.com` 

   → Include: Order number + issue description + photos (if defective). 

  

2. Authorization 

   → We’ll review within 48 hours and email the result. 

   → If approved, you’ll receive a Return Authorization Code (RMA) and a return address (in China Mainland). 

 

3. Ship Back 

   → Use a trackable service (e.g., DHL, EMS) and keep the tracking number! 

   → Attach the RMA code visibly – unlabeled returns may be rejected. 

 

4. Refund Processing 

   → Refunds will be issued within 3-5 business days after we receive and inspect the item. 

 

 

 4. Refund Rules  

 💰 Cost Responsibilities 

① Defective/Wrong Item

• Return Shipping Covered By: Us
• Refund Amount: Full item price + original shipping fee paid by you

② No-Reason Return (within 14 days)

• Return Shipping Covered By: You
• Refund Amount: Item price only (original shipping fee deducted)

 

> 📦 Cross-Border Note: 

> - You bear international shipping/customs costs for no-reason returns (choose economy shipping). 

> - We provide a China Mainland return address to reduce your costs (coordinate with us first).

 

 

 5. Important Notes  

 🔍 Product Condition Requirements 

- Return with all original packaging (gift box, pouch, warranty card). 

- Tags attached, unused, and free of stains/perfume. 

- For valuables (e.g., jade, silver): Insure your shipment. Lost items are the sender’s responsibility.

 

 ⏳ Refund Timeline 

- Original payment method (card/PayPal): 5-10 business days (varies by bank). 

- Store credit refund: Immediate balance update.

 

 

 6. Contact Us 

🤝 Your satisfaction is our priority! Reach us via: 

- Email: aftersales@chinoiserieluxe.com 

- Live Chat: "Online Support" button (English/Chinese supported) 

- Hours: 9:00-18:00 Beijing Time (Mon-Fri), response within 24h.

 

 

> ✨ Tips: 

> - Inspect packages upon delivery! Refuse damaged parcels and contact us immediately. 

> - Visit our "Customer Care" page for service updates. 

> —— Delivering Eastern elegance to you with confidence —— 

 

 

Effective Date: March 1, 2025 

Updates: This policy may be revised per regulations/service upgrades. Check our website for the latest version.